terms of use and privacy policy

Privacy Policy

We, at Pranj, care about your personal information and the way it is used and shared. Protecting your
privacy is very important to us and we are committed to protecting and securing the confidentiality and
security of your personal data that you provide to us while using our website www.pranj.in (“Site”), or
when you otherwise contact us.

We have accordingly developed this Privacy Policy to protect your personal information and keep it
confidential. We endeavour to comply with laws of other countries but cannot and do not warrant that
we do. This Privacy Policy will explain the various types of information about you gathered by us, what
information we collect about you, how we collect it, how that information is used, and how you can
control our disclosure of it.

We do everything we can to protect your rights of privacy on systems and the Site controlled by us, but
we are not liable for any unauthorised or unlawful disclosures of your personal and confidential
information made by third parties who are not subject to our control, for example advertisers and
websites that have links to our Website. You should take note that the information and privacy practices
of our business partners, advertisers, sponsors or other sites to which we provide hyperlinks, may be
different from ours.

You will be asked to consent to the terms of this Privacy Policy when making a purchase of any product
or using our services via the Site, where required under applicable law.


We categorise the information we collect about you (collectively referred to as "Personal Information")
as follows:

Information Provided to Us: we collect information that you provide to us while visiting the Site
(including sensitive Personal Information, wherever applicable), which includes:

your name, email address, billing address, shipping address, postal code;
your credit / debit card, mobile payment and other payment details;
your opt-in option to receive our e-mails, shop online, request a catalog, participate in a contest,
promotion or survey or join our social networking sites;
your reviews, feedback and opinions about our products and services; and
any other Personal Information you choose to provide to us.
Information We Receive from Others: we may also obtain Personal Information from our third-party
service providers, which includes:

updated delivery and address information from our carriers or other third parties;
account information, purchase or redemption information, and page-view information from some
search results and links, including paid listings;
select partners that make our service available on their device or with which we offer co-branded
services or engage in joint marketing activities.

Information We Collect Automatically When You Use our Site: when you visit our Site, we automatically
collect some Personal Information about you, which includes:

Information about your computer, including your IP address, operating system, access times, and
browser type;
details of your interactions with customer service, such as the date, time and reason for contacting us,
transcripts of any chat conversations, and if you call us, your phone number and call recordings;
information about the computer or mobile device you use to access our Site, including the hardware
model, operating system and version, unique device identifiers (such as, IP address, IMEI number, the
address of the device's wireless network interface, or mobile phone number used by the device) and
mobile network information;
"Cookies" are used to store user preferences and to track user trends, so as to enhance your interactive
experience and generally improve our services to you. You can set your browser to notify you when you
are sent a "cookie", giving you the chance to decide whether or not to accept it. We use cookies to track
the pages of the websites you have visited and improve our Site in order to deliver a better and more

customized service. Web beacons are electronic images that may be used in our services or emails and
help deliver cookies, count visits and understand usage and campaign effectiveness.


We need your identity details, contact details, banking information and account history to manage our
relationship with you and provide services to you. We may use this information for suggesting products
and promotional offers and schemes in addition to processing for various purposes, depending on the
circumstances for which we may/will need to process your Personal Information, including:

to communicate with you;
to maintain and improve customer relationship;
to assess, process and provide products, services and/or facilities to you;
to establish your identity and background;
to respond to your enquiries or complaints and resolve any issues and disputes which may arise in
connection with any dealings with us;
to provide you with information and/or updates on our products, services, upcoming promotions
offered by us and/or events organized by us and selected third parties which may be of interest to you
from time to time;
to maintain and update internal record keeping;
for internal administrative purposes;
to send you seasonal greetings messages from time to time;
to compile statistical and demographical profiles for our business and marketing activities;
to monitor, review and improve our events and promotions, products and/or services;
to conduct market research or surveys, internal marketing analysis, customer profiling activities, analysis
of customer patterns and choices, planning and statistical and trend analysis in relation to our products
and/or services;
to process any payments related to your commercial transactions with us;
to comply with any statutory or regulatory requirement;

to process and analyse your Personal Information either individually or collectively with other
for detecting, investigating and preventing fraudulent, prohibited or illegal activities;
we collect and store your service usage and transactional information to determine and verify the
service charges payable by you and to administer our relationship with you.
Use of information based on your consent:

facilitate direct marketing, promotional and customer management purposes, including sending you
promotional communications (including without limitation emails and push notifications) or special
offers if you have consented to receive the same. Please see section “Direct Marketing” below;
we may use special categories of data (e.g. health data). But we will only do so if we have received your
consent thereto; and
for any other purposes for which we have your consent.


We only collect your Personal Information to conduct our business and to enable us to deliver and
improve our services. We do not for any reason whatsoever sell your Personal Information to any third
party or otherwise trade on it.

We may share your Personal Information with other organizations in the following circumstances:

if the law or a public authority says we must share the Personal Information or for the administration of
if we need to share Personal Information in order to establish, exercise or defend our legal rights (this
includes providing Personal Information to others for the purposes of preventing fraud);
where we restructure, sell or transfer our business (or a part of it). For example, in connection with a
takeover or merger;

with the staff of Pranj for data processing and storage; providing you with access to our services;
providing customer support; making decisions about service improvements and content development;
with third party service providers, to provide marketing, advertising, communications, infrastructure,
hosting and IT services, to personalize and optimize our service, to process credit card transactions or
other payment methods, to provide customer service, to collect debts, to analyze and enhance data. We
do not authorize them to use or disclose your personal information except in connection with providing
their services.
By accepting the Terms of Service, you agree that we may collect and store your Personal Information as
long as you use our services subject to the limitations set out in this Privacy Policy.

We may also disclose aggregate or de-identified data that is not personally identifiable with third
parties, including our commercial and strategic partners. We respect the confidentiality of the Personal
Information that you provide to us.


To the extent required by law, we take reasonable steps to destroy, or de-identify or redact, Personal
Information in a secure manner when we no longer need it for the purposes for which it was collected
(as set out in this Privacy Policy) and retention is no longer necessary for legal or business purposes.


We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we
transmit the entire credit card number to the appropriate credit card company during order processing.
Any personal information you provide to us is maintained on secure servers and our internal systems.
We take appropriate security measures to protect your information against unauthorized access to or
unauthorized alteration, disclosure or destruction of data.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we
maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the
information and data stored on our system.

It is important for you to protect against unauthorized access to your password and to your computer.
Be sure to sign off when finished using a shared computer.

Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you
have reason to believe that your interaction with us is no longer secure (for example, if you feel that the
security of your account has been compromised), please immediately notify us by mailing us on
[email protected]

We cannot guarantee that our Site will function faultless and without any interruptions. We shall not be
liable for damages that may result from the use of electronic means of communication, including, but
not limited to, damages resulting from the failure or delay in delivery of electronic communications,
interception or manipulation of electronic communications by third parties or by computer programs
used for electronic communications and transmission of viruses.


Your Personal Information will be stored at, locations in India in the hotel in which you stay or visit.

We will ensure that the information is transferred in accordance with this Privacy Policy and appropriate
safeguards so that enforceable privacy rights and effective legal remedies are available to you.


From time to time, we would like to use your name, email address, mobile phone number, and other
relevant contact information to send you either via emails, SMS messages, telephone calls, push
notifications, post, or social media (e.g. Facebook) information that we think may be of interest to you,
including about our products and services, news about our membership programs, satisfaction surveys,
events, offers and promotions, but we can only do so with your consent.

You may opt-out from receiving marketing communications at any time, free of charge, by writing to us
[email protected]


If you are under the age of 18, you are not authorized to use the Site without the supervision and
consent of the child’s parent or guardian. We do not knowingly collect personal information from
children under the age of 13, without the consent of the child's parent or guardian. If you believe we
have collected information about a child under the age of 13, please contact us so that we may take
appropriate steps to delete such information.

Parents should be aware that there are parental control tools available online that can be used to
prevent children from submitting information online without parental permission or from accessing
material that is harmful to minors.


You are entitled to the following rights:

right of access to the Personal Information we hold about you;
right of rectification of your Personal Information if the information is incorrect, including the right to
have incomplete Personal Information completed;
right to erasure of your Personal Information that has been processed by us except you have an open
order which has not yet been shipped or partially shipped;

right to restrict data processing;
right to object against profiling; and
your personal right to data portability.

Whenever reasonably possible and required, we will strive to grant these rights within one (1) month.
You may also withdraw your consent to receiving direct marketing communications, or more generally
to our processing of your Personal Information, at any time, and you may in certain circumstances ask us
to delete your Personal Information. However, we may not be able to continue providing services to you
if you entirely withdraw your consent or ask us to delete your Personal Information entirely.

We may reject requests that are unreasonable or not required by law, including those that would be
extremely impractical, could require disproportionate technical effort, or could expose us to operational
risks such as free trial fraud. We may retain information as required or permitted by applicable laws and
regulations, including to honor your choices, for our billing or records purposes and to fulfill the
purposes described in this Privacy Policy. We take reasonable measures to destroy or de-identify
personal information in a secure manner when it is no longer required.


We may need to update our Privacy Policy from time to time in response to changing legal, regulatory or
operational requirements. Any amended this Privacy Policy will be posted on the Website and can be
viewed at www.pranj.in. No individual notice will be sent to you.

You are deemed to have acknowledged and agreed to any amended version of this Privacy Policy if you
continue to use the Site after the changes have taken place. As such, you are encouraged to visit the
above website from time to time to ensure that you are well informed of our latest policies in relation to
personal data protection.


This Privacy Policy is governed by and shall be construed in accordance with the laws of India.

This Privacy Policy is written in the English language and may be translated into other languages. In the
event of any inconsistency between the English version and the translated version of this Privacy Policy,
the English version shall prevail.

Terms and Conditions

Please read the following terms and conditions very carefully as your use of service is subject to your
acceptance of and compliance with the following terms and conditions ("Terms").

By subscribing to or using any of our services you agree that you have read, understood and are bound
by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by
the Terms, you must not subscribe to or use our services. These Terms and various other policies are
binding as per the provisions of the Information Technology (Intermediaries guidelines) Rules, 2011
formulated under the Information Technology Act of 2000 in India.

In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents
and using the Services offered through the Website, "Service Providers" mean independent third party
service providers, and "we", "us" and "our" shall mean pranj.in and its affiliates.


pranj.in ("Website") is an Internet based content and e-commerce portal, a company incorporated
under the laws of India.
Use of the Website is offered to you conditioned on acceptance without modification of all the terms,
conditions and notices contained in these Terms, as may be posted on the Website from time to time.
pranj.in at its sole discretion reserves the right not to accept a User from registering on the Website
without assigning any reason thereof.

User Account, Password, and Security:

You will receive a password and account designation upon completing the Website's registration
process. You are responsible for maintaining the confidentiality of the password and account, and are
fully responsible for all activities that occur under your password or account. You agree to (a)
immediately notify pranj.in of any unauthorized use of your password or account or any other breach of
security, and (b) ensure that you exit from your account at the end of each session. Pranj.in cannot and
will not be liable for any loss or damage arising from your failure to comply with this Section 2.

Services Offered:

Pranj.in provides a number of Internet-based services through the Web Site (all such services,
collectively, the "Service"). The products can be purchased through the Website through various
methods of payments offered. The purchase of products shall be additionally governed by specific
policies of sale, like cancellation policy, return policy, etc. and all of which are incorporated here by
reference. In addition, these terms and policies may be further supplemented by HF product specific
conditions, which may be displayed on the webpage of that product.

Privacy Policy:

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy
Policy of pranj.in. The user further consents that the terms and contents of such Privacy Policy are
acceptable to him.

Limited User:

The User agrees and undertakes not to modify, copy, distribute, transmit, display, perform, reproduce,
publish, license, create derivative works from, transfer, or sell any information obtained from the
Website. Limited reproduction and copying of the content of the Website is permitted provided that
prior written permission of pranj.in is sought. For the removal of doubt, it is clarified that unlimited or
wholesale reproduction, copying of the content for commercial or non-commercial purposes and
unwarranted modification of data and information within the content of the Website is not permitted.

User Conduct and Rules:

You agree and undertake to use the Website and the Service only to post and upload messages and
material that are proper. By way of example, and not as a limitation, you agree and undertake that
when using a Service, you will not:

defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing,
obscene, indecent or unlawful topic, name, material or information;
conduct or forward surveys, contests, pyramid schemes or chain letters;
download any file posted by another user of a Service that you know, or reasonably should know,
cannot be legally distributed in such manner;
violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
violate any applicable laws or regulations for the time being in force in or outside India; and
violate, abuse, unethically manipulate or exploit, any of the terms and conditions of this Agreement or
any other terms and conditions for the use of the Website contained elsewhere.

User Warranty and Representation:

The user guarantees, warrants, and certifies that you are the owner of the content which you submit or
otherwise authorized to use the content and that the content does not infringe upon the property
rights, intellectual property rights or other rights of others. You further warrant that to your knowledge,
no action, suit, proceeding, or investigation has been instituted or threatened relating to any content,

including trademark, trade name service mark, and copyright formerly or currently used by you in
connection with the Services rendered by pranj.in

Exactness Not Guaranteed:

Pranj.in hereby disclaims any guarantees of exactness as to the finish and appearance of the final
Product as ordered by the user. The quality of any products, Services, information, or other material
purchased or obtained by you through the Website might actually depend on the size you ordered for.
Also the color of the end product may vary as those compared to the one on the website, which could
only be because of the screen settings on your website.

Intellectual Property Rights:

Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by
a third party and so expressly mentioned, Pranj.in owns all Intellectual Property Rights to and into the
Website. You acknowledge and agree that you shall not use, reproduce or distribute any content from
the Website belonging to pranj.in without obtaining authorization from Pranj.in.

Links to Third Party Sites:

The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the
control of pranj.in or the Website and pranj.in is not responsible for the contents of any Linked Site.
pranj.in is providing these links to you only as a convenience, and the inclusion of any link does not
imply endorsement by pranj.in or the Website of the Linked Sites or any association with its operators or
owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all
information on their own before undertaking any reliance on such information.

Disclaimer of Warranties/Limitation of Liability:

Pranj.in has endeavored to ensure that all the information on the Website is correct, but pranj.in neither
warrants nor makes any representations regarding the quality, accuracy or completeness of any data,
information, product or Service. In no event shall pranj.in be liable for any direct, indirect, punitive,
incidental, special, consequential damages or any other damages resulting there from.

Neither shall pranj.in be responsible for the delay or inability to use the Website or related services, the
provision of or failure to provide Services. Further, Pranj.in shall not be held responsible for non-
availability of the Website during periodic maintenance operations or any unplanned suspension of
access to the website that may occur due to technical reasons or for any reason beyond pranj.in’s

The user understands and agrees that any material and/or data downloaded or otherwise obtained
through the Website is done entirely at their own discretion and risk and they will be solely responsible
for any damage to their computer systems or loss of data that results from the download of such
material and/or data.


You agree to indemnify, defend and hold harmless pranj.in from and against any and all losses, liabilities,
claims, damages, costs and expenses (including legal fees and disbursements in connection therewith
and interest chargeable thereon) asserted against or incurred by pranj.in that arise out of, result from,
or may be payable by virtue of, any breach or non-performance of any representation, warranty,
covenant or agreement made or obligation to be performed by you pursuant to these Terms.


Prices for products are described on our Website and are incorporated into these Terms by reference.
All prices are in Indian rupees. Prices, products and Services may change at Pranj.in’s discretion.


Title and risk of loss for all products ordered by you shall pass on to you upon pranj.in shipment to the
shipping carrier. For international orders, shipping charges may differ according to location of deliver
and weight of the item/s to be shipped.


Pranj.in may suspend or terminate your use of the Website or any Service if it believes, in its sole and
absolute discretion that you have breached, violated, abused, or unethically manipulated or exploited
any term of these Terms or anyway otherwise acted unethically.
Notwithstanding Section 15.a above, these Terms will survive indefinitely unless and until Pranj.in
chooses to terminate them.
If you or Pranj.in terminates your use of the Website or any Service, Pranj.in may delete any content or
other materials relating to your use of the Service and pranj.in will have no liability to you or any third
party for doing so.
You shall be liable to pay for any Service or product that you have already ordered till the time of
Termination by either party whatsoever.

Governing Law:

These terms shall be governed by and constructed in accordance with the laws of India without
reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the
exclusive jurisdiction of the courts at Jaipur, Rajasthan.


If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such
invalidity or unenforceability shall attach only to such provision or part of such provision and the
remaining part of such provision and all other provisions of these Terms shall continue to be in full force
and effect.

Report Abuse:

As per these Terms, users are solely responsible for every content posted on the Website. Users can be
held legally liable for their contents and may be held legally accountable if their contents or material
include, for example, defamatory comments or material protected by copyright, trademark, etc. If you
come across any abuse or violation of these Terms, please report to [email protected]